- After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences), or your tracking number will simply be displayed in your kajoinhk account.

- Depending on the courier chosen, there may be a 1-working-day gap between dispatching goods from our warehouse in China and getting the tracking number.

- If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch. If you are wondering where your order has got to, please open a ticket in the support system quoting your order number(s).