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Shipping And Delivery From China - The Basics

If I order electronics from kajoinhk, how to you ship them to me? How much is delivery? And how long will it take?

kajoinhk currently ships small and medium sized orders by international courier.
The shipping rates can be previewed inside the kajoinhk online shopping checkout system. If you need shipping quotes, you need to register, login, and follow the checkout steps to see P&P different prices for different delivery locations.
You will be able to choose a courier, e.g. choose between FedEx, DHL, or UPS.
Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won't be charged extra.

Are the packages insured?

Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery. In rare cases of lost packages or mis-delivery, kajoinhk will offer full assistance and if necessary make insurance claims in your place while shipping replacements to you.

Couriers are expensive - Can you ship by EMS or post?

Yes, you can choose the "Air Mail" option in the online checkout for a cheaper alternative to courier shipping. If you specifically require China EMS shipping, just request that using the text comments box in the online checkout process, and we will contact you to discuss it.
How long do you take to ship items to me?


There is no single answer to this question: delivery times (like shipping costs) depend entirely on the items you ordered, the size of the order, and the destination. The majority of orders arrive with our customers within 10 days of placing an order online. Depending on what you order, your goods could arrive with you in a shorter timeframe than that.
If you are a drop-shipping to your customers, e.g. for an Ebay auction sale, we strongly recommend that you buy one sample of the product shipped to yourself to find out the delivery process timeframe and possible import taxes. If you are dropshipping from kajoinhk, you also need to bear in mind that Customs clearance in your country could add delays and taxes/fees for the recipient, so check with your local Customs, chat to kajoinhk about it, and make sure you are up front about this with your end customers. kajoinhk has hundreds of regular dropship business buyers, from Ebay Powersellers to small online shops, and you can start your own international selling business with our help.
If there are longer delays with an order for some reason, we will contact you. If you are concerned that an order is taking too long to deliver, please open a support ticket quoting your order number and we will get back to you quickly.


I have an account with DHL / FedEx / UPS - please can you bill the shipping to their account?

Currently this service is not available. However if you have a forwarder in China or Hong Kong we can arrange for them to collect the goods from our warehouse in order for you to use their shipping methods.
What if I am making a large / bulk order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.


What Do Our Customers Say?
The camera is very good, very like "

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have bought here for many time, thanks, good as usual "

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got it REALLY quickly. nice case, first well. lots of people asking about it and say how cool it is .thanks! "

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